Return & Refunds
We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site.
This can be used to pay your subsequent shopping bills.
Damaged Items:
At Delta Green, we do our best to ensure that you are completely satisfied with our products. In rare circumstances of our produce being defective, damaged, or lost in transit, please promptly contact us on 9944648589 with details of the product and any images of the defect. After investigation, we will notify you via e-mail/call within 24 hours whether you are entitled to a replacement because of the defect or missing item. If you are eligible, we will immediately initiate a refund for requisite amount or provide a voucher/wallet for future purchase. For refunds, if the mode of refund is by Credit/Debit Card or Net Banking, please allow 5-10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timings that we cannot do anything. If the mode of refund is by COD or e-wallet, credit should be available within 24 hours.
Online Payment:
Refunds will be processed within 6 hours and will be credited to the customer Delta Green Wallet instantly or to the customer bank account within 5-7 working days depending on the issuing bank, as per customer’s request.
Cash on Delivery Refunds will be credited to the customer’s account as store credit and can be used for the subsequent order in the future.
For any Complaints or Queries regarding the refund, Kindly contact 9944648589 or mail to deltagreenenterprise@gmail.com